Privacy Policy

Information We Collect

When you visit the Site

• Usage analytics. We run a self-hosted analytics service on infrastructure we control. It records the pages you view, the links you follow out of the Site, your approximate location derived from your IP address, your device, browser and operating system, and the page that referred you.
• Session recordings. The same service can record how you interact with a page (for example clicks, scrolling and pointer movement) so we can see how the Site is used and fix problems. The Site has no sign-in or payment forms, and we do not use recordings to identify you.
• Error reports. If something fails in your browser, details of the error, the page and your browser and device are sent to a self-hosted error-tracking service so we can fix it.
• Hosting logs. Our hosting provider, Cloudflare, processes your IP address and request details to deliver the Site and protect it from abuse.
• Local preferences. The Site stores your light or dark theme choice in your browser. We do not use advertising or cross-site tracking cookies.

When you contact us

If you email us, we receive your email address and whatever you choose to tell us, and we use it to reply.

When you buy from our store

Our online store is operated through Shopify. When you place an order, Shopify and its payment processors collect your name, email address, shipping and billing address, order details and payment information to process and deliver your order. We receive the order details we need to fulfil it, but we do not receive or store your full payment card number. Shopify's handling of your information is described in its own privacy policy.

Our Publishing Software

We use internal software to publish our own videos and posts to our own accounts on YouTube, Instagram, Threads, TikTok, Bluesky and X. It is not offered to the public, only we can sign in to it, and it does not collect information from visitors or from anyone else's accounts.

Our use of YouTube API Services is subject to the YouTube Terms of Service and the Google Privacy Policy. Chad Syntax's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

How We Use Information

• To operate, maintain and secure the Site.
• To understand how the Site is used and to improve it.
• To find and fix errors.
• To take, fulfil and support orders from our store.
• To respond to your messages.
• To comply with the law and enforce our terms.

How We Share Information

We do not sell your personal information. We share it only with:

• Service providers that help us run the Services, such as our hosting provider, Shopify and its payment processors, and fulfilment and shipping partners.
• The social media platforms named above, for content we publish to our own accounts.
• Authorities or other parties where the law requires it, or to protect rights and safety.
• A successor, if the business is sold or reorganized.

Retention and Security

We keep personal information only as long as we need it for the purposes above or the law requires, and then delete or anonymize it. We protect it with reasonable technical and organizational measures, but no system is completely secure.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information, to object to or restrict certain processing, and to not be discriminated against for exercising these rights. To make a request, email chad@chadsyntax.com; see also our data deletion instructions. We may need to verify your identity before acting on a request.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

International Transfers

We and our service providers may process your information in the United States and other countries, which may have different data protection laws from where you live. Where required, we rely on recognized transfer mechanisms.

Changes to This Policy

We may update this policy from time to time. We will post the revised version here and update the "Last updated" date.